FAQs

Help & FAQs

GETTING STARTED

How do I create a Clean Theory DMV Account ?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link  https://cleantheorydmv.bookingkoala.com/login/

Do you service my area?

If you’re within the Washington DC and Baltimore Metropolitan Areas, absolutely.  If we can reach your home within one hour of Washington DC and Baltimore Metropolitan Areas you’re in!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

MANAGE YOUR ACCOUNT

How do I log into my account?

How do I change my password?

You can submit a password change request on the customer login page at https://cleantheorydmv.bookingkoala.com/login/

How do I reset my password?

Log into your account at https://cleantheorydmv.bookingkoala.com/login/ and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

How do I change my address?

Log into your account at https://cleantheorydmv.bookingkoala.com/login/ and update your address on file.

How do I change my credit card?

Log into your account at https://cleantheorydmv.bookingkoala.com/login/ and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

TRUST & SAFETY

Can I trust my cleaning professional?

All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Clean Theory DMV certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window).

What is your refund policy?

Clean Theory DMV does NOT provide REFUNDS. If YOU are not satisfied, WE are not satisfied.  After the service, we ask you perform the mandatory walk through inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our team is happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE.  Please inspect CAREFULLY.  After the walk through is completed, Clean Theory DMV’s services are considered complete and any additional services will be charged accordingly. In an event where clients are unable to perform the walk through due to not being home, not available or simply choose not to perform the walk through inspection, our SATISFACTION GUARANTEE will be considered null and void.